Free Alphard pickup
Book through this website to arrange complimentary Alphard pickup. Send the concierge your guest count, departure time, hotel or arrival terminal, and luggage details. If coming from a border checkpoint, say whether you have cleared immigration.
Confirm your meeting point
Send a location pin or entrance photo. The concierge will confirm the meeting point, time and vehicle details. Wait at the agreed location, check the vehicle before boarding and report any changes to your plans.
Arriving independently? Register for offers first
Contact the concierge and register before arriving by taxi, public transport or on foot to receive offers. Share your guest count and arrival time, then confirm the current offer, full address and entrance instructions before setting out.